Shipping policy

Shipping Policy

At Kanthlangot, we strive to ensure a smooth and hassle-free delivery experience for every customer.

Order Processing & Dispatch

- All orders are processed and dispatched within 24–48 hours of successful order placement and payment confirmation.

- Orders placed on weekends or public holidays may be processed on the next working day.

Delivery Timeline

- We offer Free Shipping across India on all orders.

- Most orders are delivered within 7 working days from the date of dispatch, depending on the delivery location and courier partner serviceability.

- Delivery timelines may occasionally vary due to unforeseen circumstances such as weather conditions, public holidays, or logistics disruptions.

Shipping Charges

- No shipping charges are applicable on orders delivered within India.

- No shipping charges are applicable for approved returns or exchanges.

Returns & Exchanges

- Customers may request a return or exchange as per our Return & Exchange Policy.

- For approved returns and exchanges, pickup and replacement shipping are provided free of cost.

- Products must be returned in their original condition, unused, unwashed, unstained, and with all tags, packaging, and accessories intact.

Quality Inspection

- All returned products undergo a quality inspection upon receipt.

- If a returned item is found to be used, damaged, stained, altered, missing components, or otherwise not in its original condition due to customer handling, the return or exchange request may be rejected.

• In such cases, the product may be shipped back to the customer.

Order Verification & Cancellation

Kanthlangot reserves the right to verify any order before processing or dispatch. We may contact customers to confirm order details, delivery information, or payment information where required.

We reserve the right to cancel any order, without prior notice, under the following circumstances:

- The order is suspected to be fraudulent or unauthorized.

- The order contains incomplete, inaccurate, or unverifiable customer information.

- A Cash on Delivery (COD) order is placed without a valid contact number or cannot be verified through the contact details provided.

- The delivery address is incomplete, unclear, or lacks essential information such as house/flat number, floor number, street/locality, landmark, city, state, or PIN code.

- The order is identified as high-risk by our fraud prevention systems or logistics partners.

- The delivery location is not serviceable by our courier partners.

In the event of a prepaid order cancellation initiated by Kanthlangot, any amount received from the customer will be refunded to the original payment method in accordance with our Refund Policy.

Contact Us

For any shipping, delivery, return, or exchange-related queries, please contact our customer support team through the Contact Us page on our website.